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Punditry and Getting Started in ITSM
I have found Twitter to be a great source of information and updates on the ITSM industry. As a newcomer I have found it useful to listen in on the pundits as they share expertise and opinion. There is...
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EDICT 6: Measure Thyself
"Your organization will be doing fine business in 2015, the measurements addressed in this post, ensure YOU will be doing fine business in 2015." DANCY EDICT SIX: Measure Thyself: Those who do not...
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Top 25 ITSM Pundits by Klout [August 2012 Update]
ITSM Pundits Leading the Industry The list below contains my view on the key influencers, practitioners and personalities from the ITSM industry ranked by Klout (a measure of online influence) Top 25...
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UBS harness social to stem email overload
Peter Barnes, Global Head of On-Line Media IT, UBS AG Peter Barnes, Global Head of On-Line Media IT at UBS, shared his experiences of implementing social software at a roundtable hosted by Jive...
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